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WELCOMe |
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About Us Tip Top Pets Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Tip Top Pets Ltd
94 Kings Meadow Wigmore Leominster Herefordshire HR6 9UX United Kingdom
Phone: 01568 770 371
Fax:
Email: orders@tiptoppets.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept the following payment methods:
1. Credit card payment through PayPal which is 100% secure.
2. PayPal account transfer which is 100% secure.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept all credit card through your Paypal account, Backordered items will be shipped once stock is available.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Your order will normally be shipped within 48 hours of your order being placed. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 1-2 business days . International orders are generally received in under 4-5 days. |
| Back Orders If your item is not in stock, we will back order for you. We will always email if there will be a long delay in any items with the option to cancel your order if you would rather not wait. |
| Tax Charges Tip Top Pets Ltd is awaiting its VAT Reg number so VAT is not charged on good. |
Credit Card Security When the order is placed at our website, Complete your information to pay by securely with your credit card through PayPal, or log in to pay quickly and securely with your own PayPal account.
Credit card numbers are supplied directly to Paypal and will not be disclosed to Tip Top Pets Ltd in any way.
Refunds
On returns, we can only credit the paypal account used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 14 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01568 770 371 (International +44 01568 770 371) or write to us at 94 Kings Meadow Wigmore Leominster Herefordshire HR6 9UX United Kingdom |
Privacy Policy Tip Top Pets Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We will gladly exchange or refund your unused purchase if you return it within 14 days of receipt.
Unused or defective merchandise may be returned to Tip Top Pets at any time with a receipt within 14 days from the date of purchase with an original receipt or gift receipt.
Exchange goods may incur a further postal charge.
Credit Card Refunds
On returns, we can only credit the paypal account used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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